At FELUNOR, we want you to be happy with your purchase. If you receive an eligible product that doesn’t work for you, you may request a return or exchange according to the conditions below.

1. Return Eligibility

To be eligible for a return, the product must generally:

• Be unused and unworn
• Be in its original condition
• Have original tags attached
• Include the original packaging, where applicable
• Not be damaged, washed, altered, or soiled
• Be accompanied by the original order details

Products that do not meet these conditions may not be accepted.

2. Return Window

Return or exchange requests must be submitted within [7/10/15] days of delivery.

Recommended for your clothing store: 7 days from delivery.

The exact return period applicable to a product will be mentioned on the product page or order information where applicable.

3. Non-Returnable Products

For hygiene and product-protection reasons, certain products may not be eligible for return or exchange.

These may include:

• Innerwear
• Lingerie
• Socks
• Certain accessories
• Customized or personalized products
• Products specifically marked as non-returnable
• Products damaged after delivery due to customer use

4. Damaged or Incorrect Product

If you receive:

• A damaged product
• A defective product
• An incorrect product
• A missing item

please contact us within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs of the product
• Images of the packaging
• Description of the issue

Our team will review the request and provide the appropriate resolution.

5. Exchange

Eligible clothing products may be exchanged for another size or eligible variant, subject to availability.

If the requested size or product is unavailable, we may offer an alternative resolution according to the circumstances.

6. Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

7. Return Shipping Charges

Option A — Recommended:

For defective, damaged, incorrect, or wrong-size products caused by an error on our part, FELUNOR will bear the applicable return shipping cost.

For returns due to personal preference, change of mind, or other customer-related reasons, [return shipping charges may apply / customer may bear the return shipping cost].

8. Refund Deductions

Where applicable, refunds may be adjusted for:

• Return shipping charges
• Non-refundable delivery charges
• Other applicable charges clearly communicated to the customer

9. Failed Delivery / Refused Package

If an order is returned to us because the customer:

• Provided an incorrect address
• Was unavailable for delivery
• Refused the shipment
• Failed to accept the package

additional shipping charges may apply for re-shipment, where available.

10. How to Request a Return

To request a return or exchange, contact:

FELUNOR
Email: contact@felunorstyle.biz
Phone: +91 72908 84479
Address: Floor No.: FIRST FLOOR,PLOT NO.55 Building No./Flat No.: OFFICE NO.105 Road/Street: Laxmi Nagar City/Town/Village: New Delhi District: East Delhi State: Delhi PIN Code: 110092

Please include your Order Number and details of the product you wish to return.